• Overdue Jan 13, 2023

    SPM Officer - BRAC

    Employer: BRAC
    Posted: 5 January 2023
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    JOB OPPORTUNITY

    BRAC is the world’s largest, and leading development organization dedicated to poverty alleviation and empowerment of the poor. Initiated in Bangladesh in 1972, BRAC now operates in 11 countries across Asia, Africa. To counter poverty and promote social empowerment, BRAC strategically integrates development programs in microfinance, agriculture, health, education, human rights and legal aid, community empowerment and more.

    BRAC Rwanda Microfinance Company PLC is registered with Rwanda Development Board in September 2018 and was approved license from National Bank of Rwanda to operate Microfinance and other financial services in Rwanda. BRAC Rwanda is looking for competent, dynamic and self-motivated Rwandans to fill the following regular positions.

    Position: SPM Officer,

    Job location: Country Officer

    Gender: Only Female candidates are encouraged to apply.

    Gross salary range: Negotiable

    Safeguarding Responsibilities:

    • Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
    • Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
    • Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

    Major Duties and Responsibilities of Branch Accounts Officer:

    Conduct different surveys aiming at tracking gaps in product performance and social performance.

    • Drop out survey
    • Competitor analysis survey
    • Performance of the product survey

    2. Using CPP checklist, conduct regular visit to branches to ensure compliance with Clients Protection Principles, report on the gaps and propose required Improvements
    3. Coordinate the clients’ complaints management by compiling the complaints from branches through all complaints channels.
    4. Manage the toll-free number of BRMCP and report complaints received through this channel
    5. Timely management of clients’ complaints the BNR Chabot
    6. Assist the SPM and PA to organize and conduct trainings related to new products,
    7. Assist the SPM and PA to organize and conduct trainings related to Social Performance management (SPM) and Clients Protection Principles (CPP),
    8. Assist the SPM and PA to implement different BRAC projects namely the Financial Literacy for BRMCP beneficiaries
    9.Random visit to clients to check their satisfaction toward BRMCP products and services
    10. Ensure that all branches have necessary tools to help BRMCP to comply with the transparency principle

    Knowledge, Skills & Competencies:

    • Effective communication skills.
    • Writing and reporting skills in English
    • Computer skills.
    • Educational Qualifications: Bachelor’s Degree in Management or Economics
    • Experience: At least two (2) years’ work experience in management within a financial institution (preferably Microfinance)

    If you feel you are the right match for the above mentioned positions, please follow the application instructions accordingly:

    Candidates need to send a signed Cover letter in PDF format indicating the title of position applied for, updated CV mentioning educational grades, years of experience, and copies of academic qualifications. All those documents should be sent through email: recruitment.rwanda@brac.net

    The subject should be the position you have applied for.

    Please note that only short listed candidates will be called for interview.

    Application deadline: 13th January 2023

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