• Senior Relationship Manager – Institutions (1 vacancy) - I&M Bank Rwanda

    Employer: I&M Bank Rwanda
    Posted: 3 August 2019
    Viewed: 1589 Times



    Job Purpose:

    Retain & maintain institutions relationships / accounts i.e. NGOs – local & internal, DFIs, Not for profit associations, Financial Institutions, Cooperatives, Parastatals, Projects, etc. Grow institutional banking portfolio in all aspects and increase non-borrowing clients’ base and transactions volume. Effective relationships management resulting in optimum clients satisfaction, retention and increase of share of wallet through cross-selling and up-selling of the Bank’s products.

    The successful candidates will be responsible for the following:

    • Market intelligence on continuous basis to identify opportunities for market / business share increase;
    • Maintain a strong leads pipeline and achieve a high conversion rate throughout the year;
    • Grow the institutional clients base by onboarding new relationships;
    • Existing clients’ wallet sizing for offering new products & services and increase share of wallet;
    • Cross-sell and Up-sell ALL Bank’s products with special focus on Digital and transactional products;
    • Achieve B/S and P&L with a specific focus on low cost deposits growth;
    • Extended outstanding service to clients in a pro-active manner and beyond their expectations;
    • Adhere to and always deliver per the Bank’s customers’ service charter standards;
    • Manage complaints in collaboration with business support units for timely and effective closure;
    • Enhance clients’ loyalty to ensure high retention and lower churn rate levels;
    • Comply with all Bank’s policies and procedures and other laws & regulatory requirements esp. accounts’ opening requirements and KYC/AML/STR procedures;
    • Create and maintain good rapport with all stakeholders dealing with Institutional clients or prospects;
    • Assess, on regular basis, service delivery performance and propose to management enhancements and/or new products or services ideas for consideration;
    • Provide leadership to RMs and business support units team in areas of expertise;

    To qualify for this role applicants must have the following:

    • A degree in Business, Finance, Banking or a related fields;
    • 3+ years’ experience in Relationships Management within a financial institution or similar sectors;
    • Proven skills in marketing & sales of financial products & services
    • Deep knowledge of banking services, transactional and digital products in local & regional market;
    • Business development skills and passion for customer service;
    • Excellent written, verbal communication skills and presentation capabilities;
    • Demonstrate ability to adequately represent the Bank’s brand and values at all time;

    Application process:

    Interested candidates are required to submit their CV and cover letters- clearly indicating the title of the position being applied for to hr.recruitment@imbank.co.rw; the deadline for submission of applications is at 5:00pm on 9th August 2019.

    NOTE: Only shortlisted candidates will be contacted.

    Apply Now


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