Manage the reception –Ensure proper management and neatness of the reception area and office all the time.
Read and verify substance of incoming documents– Ensure that all incoming and outgoing documents are read and verified and the form and substance are of quality before reaching their destination.
Registration of incoming and outgoing documents- ensure that all incoming and outgoing correspondences are well registered and transmitted to the Central Secretariat on time;
Quality Customer Service -Ensure proactive good care and treatment of customers and guests and orient visitors professionally.
Direct all sorts of enquiries to the appropriate personnel in EDCL.
Personal initiative - Undertake personal initiative and responsibility for ensuring tasks are followed up and that people are working together. Respect and use the management systems in place within the EDCL.
Receive incoming Calls- Receive customers incoming calls and orient them to the right persons as they may desire.
Qualifications and experience Bachelor’s Degree (A0 in Customer Care, Secretarial Services, Public Administration, Public Relations, Communication, Social Work, Marketing or any other related field with at least two (2) years of relevant experience in Customer Care relations in a busy Public entity and/or Private company.
MODE OF APPLICATION
Duly signed application letters addressed to the Managing Director of Energy Development Corporation Limited (EDCL) together with updated detailed curriculum vitae, copies of both academic and professional certificates, proof of related experience/valid work certificates and names and addresses of at least three (3) reference persons and copy of Identity Card should be submitted at the reception of EDCL located at Kigali City Tower Building, 9th Floor not later than 17/10/2018 latest 4.00 P.M.
Note: Please note that submission of valid and acceptable proof of experience/work certificates attached to your job applications to support the relevant experience indicated in the applicant’s CVs among other documents highlighted above is a MUST for pre-selection. Candidates will be informed of shortlisting results via lists appended on the REG website (www.reg.rw) under “Jobs” and on EDCL notice boards/floors.